Return Policy and Return Form

Revocation instruction, Right of revocation ( Germany)

Cancellation and return policy
You can cancel your contract within 14 days without giving reasons, in writing (eg letter, fax, email) or - if the goods are delivered before the deadline expires - by returning the goods. The period begins upon receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods, not before receipt of the first partial delivery), and also not before the fulfilment of our information obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB (Introductory Statue to the Civil Code) and our obligations according to § 312g paragraph 1 sentence 1 BGB (Civil Code) in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or good shall be deemed sufficient for compliance with the revocation period. The revocation must be sent to: Michael Bieg, Liebigstrasse 40, 65428 Rüsselsheim / Germany.
Freight collect returns will not be accepted. In case of a return, the buyer will be refunded the shipping costs incurred (only customary postal charges). (Please specify bank details for refund) With used articles on which wear or use characteristics and damage is evident, the customer has to pay compensation for the deterioration through proper usage. The deliveries are to be checked for deficiencies and shortfalls immediately upon receipt, and these are to be reported without delay in a letter, at least within 14 days of shipment date, to Michael Bieg, Liebigstrasse 40, 65428 Rüsselsheim / Germany, Phone +49 6142 35 95 600.

End of revocation instruction

Download Sample Return Form